Highlights
Definition of the overall project requirements. Data structure design for knowledge base and Lanix user’s community. Frontend/backend developer for Customer Support and Satisfaction portal
- The new platform effectively reduced face to face customer support requests by 65%
- Increased surveyed satisfaction to 95% from 81%.
- In 3 months, the website traffic rose 85%, bounce rate decreased below 30%.
- Personalization of the Zendesk Platform for reutilizing the capabilities for content showcase
Zendesk Customization
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Tasks: User meeting and requirements understanding. Website design and implementation. Database architecture definition. Module architecture and development. Meetings with final user.
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Collaborators: Violeta Sosa-León.
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Tools: Curlybars, Javascript, HTML, CSS
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Repository: Github repository
Arpegio: documentation management platform
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Tasks: User meeting and requirements understanding. Website design and implementation. Database architecture definition. Module architecture and development. Server configuration and maintenance, platform deployment. Meetings with keyholder.
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Collaborators: Violeta Sosa-León.
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Tools: PHP, JavaScript, AJAX, API Rest, HTML, CSS, MariaDB, sara Framework, Apache Server, CentOS, media(template) server manager.
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Repository: Github repository
Additional tasks
- Analyse site statistics and implement revelant documentation for technical support
- Customer technical support for smartphones, tablets and computers
