Arpegio

2017-08-01
1 min read
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Highlights

Definition of the overall project requirements. Data structure design for knowledge base and Lanix user’s community. Frontend/backend developer for Customer Support and Satisfaction portal

  • The new platform effectively reduced face to face customer support requests by 65%
  • Increased surveyed satisfaction to 95% from 81%.
  • In 3 months, the website traffic rose 85%, bounce rate decreased below 30%.
  • Personalization of the Zendesk Platform for reutilizing the capabilities for content showcase

Zendesk Customization

  • Tasks: User meeting and requirements understanding. Website design and implementation. Database architecture definition. Module architecture and development. Meetings with final user.

  • Collaborators: Violeta Sosa-León.

  • Tools: Curlybars, Javascript, HTML, CSS

  • Repository: Github repository

Arpegio: documentation management platform

  • Tasks: User meeting and requirements understanding. Website design and implementation. Database architecture definition. Module architecture and development. Server configuration and maintenance, platform deployment. Meetings with keyholder.

  • Collaborators: Violeta Sosa-León.

  • Tools: PHP, JavaScript, AJAX, API Rest, HTML, CSS, MariaDB, sara Framework, Apache Server, CentOS, media(template) server manager.

  • Repository: Github repository

Additional tasks

  • Analyse site statistics and implement revelant documentation for technical support
  • Customer technical support for smartphones, tablets and computers
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Violeta Sosa León Microservices Integration, DevOps, Software Development, Geospatial Technologies, Spatial Data Science, Software Development Teams Management
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